Frequently Asked Questions

🛍️ Orders & Shopping

How do I place an order?
Simply browse our collections, add your favourite items to your cart, and proceed to checkout. It's that easy!

Can I change or cancel my order after placing it?
Please contact us as soon as possible at our Contact page. Once an order has been processed or shipped, we may not be able to make changes.

🚚 Shipping & Delivery

Where do you ship to?
We currently ship across South Africa. We use trusted carriers including Aramex to ensure your order arrives safely.

How long does delivery take?
Standard delivery typically takes 6–14 business days depending on your location. You will receive a tracking number once your order has been dispatched.

Do you offer free shipping?
Yes! We offer free delivery on qualifying orders. Please check our Shipping Policy for the current threshold.

🔄 Returns & Refunds

What is your return policy?
We want you to love your purchase. If you're not satisfied, please refer to our Refund Policy for full details on how to return an item.

How long do refunds take?
Once your return is received and inspected, refunds are typically processed within 5–10 business days.

💳 Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.

Is it safe to pay on your website?
Absolutely. Our store uses industry-standard SSL encryption and secure payment processing to keep your information safe.

🎁 Products & Gifting

Are your products ethically sourced?
Yes. Every product in our store is hand-selected with care, purpose, and quality in mind — true to our values at Deo Volente & Co.

Do you offer gift wrapping?
Please contact us before placing your order and we'll do our best to accommodate special gifting requests.